What to do When Your Tour Is Greyed Out?

If you’re experiencing greyed-out TourBuilder Go tours, where some of the unit tours are not loading correctly off the floor plans page, you can follow a simple troubleshooting process to resolve the issue.

Problem Description:

If you’re experiencing greyed-out TourBuilder Go tours, where some of the unit tours are not loading correctly off the floor plans page, you can follow a simple troubleshooting process to resolve the issue.

Possible Causes:

The issue seems related to how tours are embedded, specifically when loading them from the floor plans page. The root cause is an attempt to load all embedded tours and their panoramic images simultaneously. This may result in slow loading times or timeouts due to the large amount of images.

Solution:

To resolve the greyed-out tours issue, follow these steps:

Refresh the Page:

• If you encounter greyed-out tours, try refreshing the page. This simple action often resolves the problem, allowing the tours to load correctly upon refresh.

Load Tours On Demand:

• The recommended solution is to modify the code to load tours on demand. Instead of loading all tours and images when the floor plans page opens, tours should be loaded dynamically when users click "360 tours." This adjustment helps manage the loading process and prevents potential timeouts due to the large number of images.

• You can also change the URL link if you don't have a web developer to modify the code. This solution will instead load a start screen, and when the start screen is clicked on, the tour is loaded. The current link may read:

  • https://viewer.panoskin.com/?tour=62e40c3692728e11543e304b

  Change to:

  • https://start.tourbuilder.com/?tour=62e40c3692728e11543e304b

Contact Support:

• If the issue persists after trying the above steps, or if you are not the administrator with access to the code, please contact your technical support team or the individuals responsible for maintaining TourBuilder. They should be able to implement the necessary code adjustments to ensure optimal performance.

By following these simple steps, you should be able to address the greyed-out tour issue in TourBuilder and enjoy a seamless experience when exploring unit tours from the floor plans page. For more information, please contact our Client Success team at clientcare@lcpmedia.com